Terms and Conditions
These Terms and conditions are applicable for all transactions and communications between Stefan Dietz, coyotetrips.com, and his customers.
§ 1 Currency
Prices are shown in US-Dollars or Euros. Prices are subject to change. We generally bill the shipping costs to you as shown in the webshop. On occasion a charge must be revised due to special packaging or destination, you will be notified prior to shipping.
Through PayPal we accept payments in US-Dollar, Euro, and GB-Pounds. Other currencies will be converted by PayPal at the current exchange rate.
§ 2 Payment
Payments are accepted by PayPal, Google-Wallet and check (USA checks only).
Payment by credit card: VISA, Mastercard, American Express and Discover are accepted in most cases through PayPal and Google-Wallet. We reserve the right to ship only to the credit card billing address.
Payment by check: We will deposit the check right before shipping the item, but will wait for the check to clear before the item ships.
All itemas require pre-payment. Some items, usually custom made items, require pre-payment or deposits. In this case we will attempt to notify you as soon as possible using the contact information provided (email or phone).
As conditions of this sale you agree to pay shipment costs, and if applicable, all "shipper penalties for incorrect or incomplete address entered". If shipper penalties are charged, complete documentation will be provided upon request. Please be sure to enter a complete and correct delivery address, including unit number. A common error is "suite number missing ". Error corrections usually cost $10.00 for ground service and $10-20 for Air services.
§ 3 Shipping, Delivery
All items ship from Oregon, USA, but we reserve the right to ship items from other countries.
We ship by USPS. UPS is possible if customer agrees to the shipping costs. Expedited shipping via USPS and UPS is possible upon request, the customer pays for expediting fees.
Delivery is limited to stock on-hand. If an item is not in stock we will attempt to notify you with the contact information provided (email or phone).
We usually ship only twice a week, Tuesday and Friday. For time-sensitive deliveries it is recommended that you contact us for confirmation by email or telephone.
Shipping to Europe and Asia usually takes 10-14 days, but in rare cases it can take up to 4 weeks.
We always try our best to get orders out ASAP.
Customers outside the USA pay for all custom and importation fees in their country, if applicable. In 99% of the cases dashboards go through customs without fees.
§ 4 Return & Exchange Policy
Returns and exchanges must be made within 30 days of delivery and must be pre-authorized by emailing shop @ coyotetrips.com for confirmation. Returns sent without authorization will be refused. All returns are subject to a 10% restock fee. Items must be returned in original condition, and must be saleable as new. Restock fee is assessed by the Returns Manager upon inspection and may be waived when store credit is taken (instead of a refund). Used, installed, blemished, incomplete items will not be accepted for return. Shipping costs can not be refunded.
Items made or modified to customer specifications may not be returned under any circumstances.
For warranty replacement please contact us at shop @ coyotetrips.com to obtain return authorization. Returns sent without authorization will be refused. Most products we sell are warranted for 6-month from date of delivery.
§ 5 Item photos
Items shown in photos on the website might in some cases vary from the actual delivered item. For actual shape and look of the items refer to the item description.
§ 6 Closing statement
If one or more of the above statements are not, or no longer, according to the US business laws, the remaining statements stay active.
Forest Grove, OR 97116
Email: shop (at) coyotetrips (dot) com
Applicable court is Washington County, Oregon, USA
Last revised: January 2013