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coyotetrips.com - Terms and Conditions


Returns, Warranty, Privacy, and other legal stuff

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Terms+Conditions

These Terms and conditions are applicable for all transactions and communications between Stefan Dietz / coyotetrips.com, and his customers.
 
1 Currency
Prices are shown in US-Dollars or Euros. Prices are subject to change. We generally bill the shipping costs to the customer as shown in the webshop. On occasion a charge must be revised due to special packaging or destination, in which case the customer will be notified prior to shipping. Through PayPal we accept payments in US-Dollar, Euro, and GB-Pounds. Other currencies will be converted by PayPal at the current exchange rate.
 
2 Payment
Payments are accepted by PayPal online, and by cash or credit card for in-person pickup.
Payment by credit card online: VISA, Mastercard, American Express and Discover are accepted in most cases through PayPal. 
We reserve the right to ship only to the credit card billing address.

We do NOT accept checks for payment.
As conditions of any sale the customer agrees to pay shipment costs, and if applicable, all "shipper penalties for incorrect or incomplete address". If shipper penalties are charged, complete documentation will be provided upon request. Please be sure PayPal lists a complete and correct delivery address, including unit number.
 
3 Shipping, Delivery
All items ship from Oregon, USA, but we reserve the right to ship items from other US locations and other countries.
We ship by USPS. Expedited shipping via USPS is possible upon request, and the customer pays for expediting fees. Customer can also have their prefered carrier pick up the shipment at our location.
Delivery is limited to stock on-hand. If an item is not in stock we will attempt to notify the customer with the contact information he or she provided (email or phone).

We usually ship only twice a week, Tuesday and Friday. For time-sensitive deliveries it is recommended that the customer contacts us for confirmation by email or telephone.
Shipping to Europe and Asia usually takes 10-14 business days, but in rare cases it can take up to 4 weeks.
We always try our best to get orders out ASAP.
Customers outside the USA pay for all custom and importation fees in their country, if applicable. In 99% of the cases dashboards go through customs without fees.
 
4 Return & Exchange Policy
Returns and exchanges must be made within 30 days of delivery and must be pre-authorized by emailing shop @ coyotetrips.com for confirmation. Returns sent without authorization will be refused. All returns are subject to a 10% restock fee. Items must be returned in original condition, and must be saleable as new. Restock fee is assessed by the Returns Manager upon inspection and may be waived when store credit is taken (instead of a refund). Used, installed, blemished, incomplete items will not be accepted for return. Shipping costs can not be refunded.
Items made or modified to customer specifications may not be returned under any circumstances.
 
5 Warranty
We (coyotetrips.com) warrant our own products to be free from defects in materials and workmanship for six months from the date of purchase. Coyotetrips.com will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor. The customer is responsible for any transportation costs. The warranty does not cover failures due to abuse, misuse, accident, or extend to items subjected to unauthorized alteration or repairs. For third party products we will provide the original warranty of the manufacturer (or at least 6 Months). We are not responsible for consequential damages.
For warranty replacement please contact us at shop @ coyotetrips.com to obtain return authorization. Returns sent without authorization will be refused.

 
6 Damages
Other than as required under consumer protection law, under no circumstance will coyotetrips.com be liable for any loss or damage, including that caused by reliance on information obtained through the website. It is the responsibility of the customer to evaluate the accuracy and completeness of any content provided by coyotetrips.com. The customer accepts all responsibility in evaluating his or her ability to safely and securely install any item.
 
7 Item photos
Items shown in images on the website might in some cases vary from the actual delivered item. For actual shape and look of the items refer to the item description.
All photos and images on this website are copyrighted material and all rights are reserved.
 
8 Privacy Statement
We will electronically store customer email and other contact information for the sole purpose of internl use. We will never release or sell customer information to third parties. We will send emails as needed to process customer purchases. We reserve the right to send further product information by email, but no more than twice per year.

9 Closing statement
If one or more of the above statements are not, or no longer, according to the US business laws, the remaining statements stay active.
 
Stefan Dietz
coyotetrips.com
Forest Grove, OR 97116
 
Email: shop (at) coyotetrips (dot) com
 
Applicable court is Washington County, Oregon, USA

Last revised: January 2017